Tried removing batteries, setup as new scale, connect to wifi no problem but goes through the same “Hi / Sensing/ Thinking/ Error” cycle. Is Fitbit Aria Scale Error Message appearing? By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. Confirm the person you want to invite has a Fitbit account. @Lisad123 @Ntca I'm sorry for the late response. Your scale is currently updating. To see your weight trends over time, tap the Today tab > weight tile, and swipe on the graphs at the top. Find your fit with Fitbit's family of fitness products that help you stay motivated and improve your health by tracking your activity, exercise, food, weight and sleep. Tap the weight log for more details. I'm hoping someone can help me with this issue, as the fitbit discussion board and support staff has not been able to help. For step-by-step instructions, see help.fitbit.com. I have removed the batteries and put them back in. I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics. @Lisad123 @Ntca I'm sorry for the late response. Open the Fitbit app. The Fitbit Aria Scale is frustrating hundreds of customers with a common bug. Aria is a high performance scale, tracking weight, body mass index (BMI) and % body fat over time. Thank you for posting your update here. Wait until the process completes before stepping on. Kindly verify that the mobile device you are using, has Bluetooth on. You can even have a "guest" feature on it. Step off the scale, and check the Fitbit app. One the worst electronic purchases I have ever made. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. One failed just after one month. The problem remains. @PondhockeySG @Ntca I'm sorry to hear that your Aria scales are still experiencing the same error message. 2. Finally, weigh yourself 5 time in a row in order to re-calibrate your scale and let me know if the error message disappears. The Fitbit Aria Air won’t. Extremely difficult to setup up infact never was able to have it sync weights with the Fitbit app. Also, since it seems that you have tried all the troubleshooting steps, let me go ahead and forward your case to our Support team and they'll be happy to assist you with this issue. This left me using the Salter every time I weighed myself, which was every morning for about two years. after did 5 times, the issue still persist. Step 3. Since the issue persists, let me go ahead and forward your case to our Support team so they can follow up and provide a solution. 2. Updated 17 November 2016 with Fitbit Area UART1 terminal logs. ‎08-12-2018 Same error each time. It will say this over and over until the screen changes to say a wifi network could not be found and gives steps on what to do next, all of which lead to the same outcome. The Fitbit Aria Scale is frustrating hundreds of customers with a common bug. 4. Is Fitbit Aria Step Off Error appearing? For instance, mine was reporting a low-battery for about a month, and still read my weight every day just fine. When I stood on the scale, it showed “SENSING” on the display for a bit before telling me to step off followed by “THINKING” being displayed. After that I did not step on the scale, I let it sit for a whole day. Confirm the person you want to invite has a Fitbit account. For Aria and Aria 2, check the battery level in the Fitbit app or on the fitbit.com dashboard. - last edited on As an Amazon Associate I earn from qualifying purchases. ‎09-10-2019 Changed batteries. So I’ve decided to write up detailed instructions on how to connect or re-connect your Fitbit Aria Scale to your Wi-Fi. Removed the batteries, changed the batteries, did a factory reset and still getting the same error. Wait until you see your weight before stepping off. In my experience, the Aria recognized me and began sensing my body before entering a “thinking” mode where it calculated my weight and percent body fat. Turns out you have to step off of the scale when the feet icon does so. Thanks for your reply, but no message can help me. So long, and thanks for all the fish. I have followed both instructions at fitbit.com/setup through my app and the desktop version. Is Fitbit Aria Sensing Thinking Err appearing? How to Fix Fitbit Aria Won’t Sync Problem. El día de hoy mi báscula empezó a mostrar un mensaje de error en la pantalla (Hi - Sensing - Step Off - Thinkibn - Err) No se como It failed with the "Sensing - Thinking - Error" Fitbit chat support is absolutely horrendous. It will be a “.dmg” file. Join an existing conversation, or start a new thread to ask your question. Me : Do you know of this issue? For instructions see the Apple help article. I've been a Fitbit user since 2015. Is Fitbit Aria Step Off Error appearing? Your weight is unbalanced. Second, verify that the Fitbit app is running either open or in the background. @kelvinchua75 I noticed that you joined our Fitbit Community recently. Your scale is currently updating. Me : Hello Stuart, I have an issue with my fitbit aria, that seems to be a common problem based on the forums. In order to better assist you, please provide more details about the error message. I have made sure Aria is paired with my bluetooth. 12:33 I just picked up an Aria scale (the original, not the Aria 2) and I got it linked to my wifi and fitbit account, but it doesn't seem to want to track my bodyfat, after it does my weight it comes up with a "BF?" Wait until the process completes before stepping on. I recently purchased a Fitbit tracker, and decided to consolidate all my health tracking in the Fitbit app. Try again later." Please make sure that your scale is placed on an even surface and you are stepping on it barefoot. It randomly stopped working. For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit account, you can delete the weight log. If your scale consistently recognizes you as a guest, see help.fitbit.com. They are portable, convenient and easy to use. Finally, make sure that your scales are placed on a hard surface and you are stepping on them barefoot. It’s worked for a year but has stopped working for no known reason. The only time I used the Aria was when I wanted to log my weight in the app which was maybe bi-monthly for about a year. You will receive an email from them soon. Do not waste your hard earned money or time. How is it stored? Earlier in the week, I went to use my Fitbit Aria scale and it performed unusually. Me : It has unfortunately completely bricked up, displaying : Sensing, Step Off, Thinking, Err. Your Fitbit device is charged. Earlier in the week, I went to use my Fitbit Aria scale and it performed unusually. The warranty period, 2 years, was not exceeded. The Fitbit Aria was always at least 7-10lbs off and the measurement varied every single time anyone weighed themselves. Step off the scale, and check the Fitbit app. It is scary how terrible Fitbit customer support has gotten. I also got the same error. Fitbit Aria is an digital scale that stores the measurements in your FitBit account. The story is much longer than I can type here. It still reports the battery level to fitbit.com as I can see that in my dashboard. I just picked up an Aria scale (the original, not the Aria 2) and I got it linked to my wifi and fitbit account, but it doesn't seem to want to track my bodyfat, after it does my weight it comes up with a "BF?" Storing the scale vertically will cause the scale to need to be recalibrated. Contacted FITBIT and was told I was out of warranty and by the way it can't be repaired and by the way they were useless. It's always has been on the flat floor. Moderator edit: updated subject for clarity. Keep posting and voting. One dead set of scales, and an end to the relationship with Fitbit. Tried to buy me off by paying for a service THAT I'D ALREADY PAID for. Me : Hello Stuart, I have an issue with my fitbit aria, that seems to be a common problem based on the forums. If your Fitbit Aria or Fitbit Aria 2 reads GUEST when you weigh yourself, the scale may not be set up properly or your Fitbit profile may contain incorrect information. Due to this, let me go ahead and forward your cases to our Support team so they can investigate further and provide a solution. very disappointed with this scale. Choosing Regular or Lean modes “Lean” mode is intended for professional or very high-level athletes like marathon runners or body builders. I'm having the same problem with my Aria 1 as well .what do I do? Thank you also for troubleshooting this issue before getting in touch with the Community. Fitbit Versa 2: Press and hold the left button until the Fitbit Versa 2’s display turns off. Getting error message. For step-by-step instructions, see help.fitbit.com. Finally, re-calibrate it by weighing yourself 5 consecutive times and let me know if the issue gets fixed. It just sounds like it's in some sort of calibration process. Tap the Today tab > profile picture. I took the batteries out and waited a while then put them back in. This left me using the Salter every time I weighed myself, which was every morning for about two years. Several people and surfaces tested, but always the same sequence of messages "sensing-thinking-ERR". Biggest waste of money! I've had my fitbit Aria scale for 1.5 years, and have never had a problem with it until 6 days ago. Here is what it does: Hi :smileyhappy: ("Step On" if I haven't stepped on) Sensing. Video for blog post regarding a repair I made to the fitbit Aria scale. What are the words that the error displays? Am I supposed to step off or somehow tell it yes I … If your scale doesn't turn on when you stand on it, you may need to replace the batteries. Scale is on hardwood floor. @EmetYahu Thank you for getting back and trying the troubleshooting steps shared above! Please assist. @strart63 I'm so glad to hear that you are going to receive an Aria 2 soon. I have re-setup the scale several times with no problems connecting. When I have changed the batteries, the scale showed me the correct wifi. 4. 10 January 2015. the correct user in the Fitbit app or on the fitbit.com website. Hi @strart63 and welcome aboard! I'd like you to try the following troubleshooting steps: restart and re-calibrate your scale by taking the batteries again for 15 seconds and put them back in. My scale quit working after 14 months too, right after I changed the batteries. by So long, and thanks for all the fish. Me : (I have tried replacing batteries, setup up wifi again etc) Stuart : Oh, no! Even though I've clicked the wifi button in the battery compartment. Wait until you see your weight before stepping off. If your scale consistently recognizes you as a guest, see help.fitbit.com. For Aria Air, check the battery level icon on the display. Thanks for any help you can provide! I'm sorry for the late response and I'm also sorry to hear that your Aria scale is no longer under warranty. From now on, your Fitbit data will only sync when you open the app. If you see a prompt asking you to confirm opening the Fitbit client application, Click "Open".It will be saved as a Disk Mounted Image, with the application as shown below. Let me know how it goes. You should receive an email from them soon. With a bit of luck, I will find some time to autopsy the inanimate carcas. I bought the aria scale and It says that its connected correctly to the wifi network.. but when I step on it. Creating your account is completely free, and takes about a minute. 5. It failed with the "Sensing - Thinking - Error" Fitbit chat support is absolutely horrendous. Another at around 13-14 months. For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit … Took a bit to figure out why the BMI was off but after reading up on it and finding the right settings it is working just fine now. Used it pretty religiously for about a year and a half and then it just quit functioning properly ERR messages constantly. It gives an error message and will not work at all. However, I'd like to thank you for letting me know the issue that your Aria scales are displaying. Another after around 12 months. It works fine now though. The app literally says to stay standing on it, and the manual that comes in the box says nothing about it. Here are step-by-step instructions on how to restart your Fitbit Charge 3 activity tracker, as well as how to do a full factory reset, if needed. I just started a new setup by removing and replacing batteries en tapping when starting up. ; Check the battery icon next to the name of your scale. It still reports the battery level to fitbit.com as I can see that in my dashboard. Find the file where you saved it, and double click on it. Tweet. @Cakemeister I see new faces in the Community. Several people and surfaces tested, but always the same sequence of messages "sensing-thinking-ERR". One dead set of scales, and an end to the relationship with Fitbit. @EmetYahu Thank you for joining us in this thread and our Fitbit Community! I'm hoping someone can help me with this issue, as the fitbit discussion board and support staff has not been able to help. I'm sorry to hear about the error message that your Aria scale keeps displaying even though you have restarted it. I understand how you feel about this. To see your weight trends over time, tap the Today tab > weight tile, and swipe on the graphs at the top. Which additionally can lead to a blue screen of death? may be experiencing recognizes you a... The late response and I 'm sorry to hear that your Aria for! 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