See our delivery policy for full details. Flexible if you are a student or have another job. The job isn't hard management pages are not needed every so often some lazy coworkers. Call centers are more busy and don't have their employee's going to the bathroom 10 times a day or lounging around the "store". Standard retail job, make sure you are good at sales! Lunch breaks could be longer though. As a result, Staples focuses very strongly on selling you a bunch of crap with the PCs. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Management is actually really horrible. Management is always helpful and kind. She was always in the top 3 in sales and had a customer call list of over 700. Don't Order from Staples! One downside is the cross-team communication and workflows. even though it was all the same parent company. /r/staples is a place for Staples employees to discuss everything to do with Staples, whether it be questions about operations, discussions about sales techniques, or even just venting about your managers or fellow employees. It may just be the manager you have or your store in particular. Stress, Demands, Being disposable, Treated Unfairly, Women rate the female-friendliness of their workplaces on. A third party, EthicsPoint, Inc., runs the helpline. She worked overtime for free, daily, for 7 years, two hours free ot everyday, trying too keep her numbers high. A free inside look at company reviews and salaries posted anonymously by employees. Flexible, paid time off & sick time even if your part time, Ok place friendly coworkers too many bosses and micro managing going on. I ordered an Apple Watch Series 5 while it was on sale on Dec 11. Overall very happy with my current position and would like to continue working at Staples long term. One district was an absolute joy to work for; one was absolute hell. There’s plenty of opportunity for growth within the organization, and that’s evident in almost every corporate position I’ve interviewed for, and every corporate employee I’ve spoken to. The OP's complaint refers to a CALL CENTER, not a store. Paid time off, sick time off even if you are a part time employee. At first you start on register and depending on how you work then they might move you somewhere else. Just about money and sales. Staples suggests next day delivery (estimate), I was emailed at 5:48am the day after I placed the order that the printer toner was sent for delivery. Anyone is welcome to post here including former employees and … The Staples headquarters is located in Massachusetts. For Staples profitability analysis, we use financial ratios and fundamental drivers that measure the ability of Staples to generate income relative to revenue, assets, operating costs, and current equity. Staples, Inc - service for screen on my iphone 6 plus, Staples/staplesrewardssignstaples.com - failure to credit my purchases to my awards a/c. Everyone is on the same level unless you're a manager, so everyone is trained on the floor, on the cash register, etc. I-WORKED-FOR-STAPLES-FOR-8-WEEKS-I-WAS-HIRE-AS-A-CSL, WHAT-I-DID-WAS-RING-MY-WHOLE, SHIFT, TRY-TO-COACH-CASHIER, BECAUSE-THEY-ONLY-HAD-ONE-FOR-EACH-DAY-IN-TOTAL-THERE-WERE-6, BUT-ONLY-ONE-WORKED-WITH-ME-AT-A-TIME.I-WAS-TOLD-EVERY-WEEK-WHAT-A-POOR-JOB-I-WAS-DOING.BECAUSE-THEIR-CUSTOMER-SATISFACTION-WAS-LOW''I-LEFT-WHEN-I-WAS-ASKED-ONCE-AGAIN-TO-SIGN-A-NOTE-STATING-I-WASNT-DOING-MY-JOB, I-NEVER-FELT-SO-BELITTLE.I-REFUSE-TO-SIGN-SOMETHING-THAT-WASN'T-TRUE. They work you to the bone for above minimum wage. Reviews from Staples employees about Staples culture, salaries, benefits, work-life balance, management, job security, and more. Stay away from Staples. Healthy positive work environment. He was late way more than the other associate. They brag about their "next-day delivery" all over their website but they don't actually ship on time! staples doesn’t hire the best managers and it shows. Will Staples match a competitor's price for a product where the competitor also offers an instant rebate, mail-in rebate, gift check or gift card, or free or discounted item? Employee complaints run the spectrum between serious allegations that require official action and perceived wrongs with little or no substance. In both stores that I had the dubious honor to work in had most of the employees imbibing on some narcotic. if you in school or need part time job then come here. What is the most stressful part about working at Staples? Love the other district I'm looking 2 work 4 cause I've already worked there from time 2 time 2 fill in & I love them. "Company shows no concern for its employees. Not very fun. I had to sign the same note for stores. They fired my wife without just cause. Pros. Very good training and great staff. Read more about working at Staples. Glassdoor gives you an inside look at what it's like to work at Staples, including salaries, reviews, office photos, and more. Staples fundamental comparison: Debt to Equity vs Number of Employees. good coworkers. This is a good place to work if you're fresh out of high school or in college and need a job to learn some important skills or life lessons. Excellent management. Security. Staples reviews (www.staples.com): False advertising. Copyright 1998-2021, Staples, Inc., All Rights Reserved. Complained on phone to Staples and was told that is TNTs rules, on asking why use such an awful company customer services assistant really could not care less, he was probably bored with all the complaints. We always have a half hour lunch break for 8+ hours and then if you want a 15 min break you can have up to two for working 5+ hours. I had a stomach issue do to surgery I had and I was exceeding the 5 minutes a day. I am a cpc expert & management treats copy center associates like second class citizens!!! they only want people who want to become a drone. I have a lot of responsibilities as a single parent and caretaker of elderly parents - Staples has accommodated my needs during COVID 100%. I have had nothing but good experiences with the staff at my Staples and look forward to working there and talking with the people I work with and also the customers. It doesn't surprise me. While the Affordable Care Act considers workers as full time at above 30 hours a week, the 25-hour limit at Staples leaves a cushion for unavoidable overtime, allowing the retailer to err on the side of caution, she said. Staples is an amazing place to work at. Job application said "75 cent raise after 90 days and 1 year", after hitting my 90 days I was informed that the raise that other employees and I were told we would receive at this time, was "actually included in our base pay to begin with". I worked in different districts and found them to be run very differently. Staples EthicsLink is our ethics and compliance helpline. If you experience technical issues, please contact the Support Center at 888-438-4800. Absolutely love the job, my main concern was and still is the "Retention bonus". I was in a constant state of confusion, I would even get in trouble for things I did wrong which is messed up considering there was no training. I said I was entitled to my break and was taking it. Staples doesn't care at all about its employees. I work in a Staples store and know how bad management at Staples is in general, not just call centres. I was a long time (10+ years) Staples employee at the retail level. They want you to use breaks and lunch for restroom use. Don't bother ordering products from Staples especially if it is on sale! Some great people work here and they are a fun place to work. More Staples Complaints & Reviews. There are no goals, only complaints, from the management staff. You may even be able to be reinstated! The role I was in, as I came to find out, was a one year to fifteen month timeframe because they would burn you out. I consistantly had late reviews over a month from the time that they were to be given. Her HR rep just said " you guys can handle this " and walked away ashamed of what had been done too my wife. they hire more people than they can afford. How old do you have to be to work with staples? That should be Staples tagline instead of That was Easy. Ready to apply? 5) Staples makes almost nothing, and sometimes loses money, on PCs, especially laptops. Help people considering your employer make a good choice. So in this particular case, a complaint letter is written by a customer when an employee was involved in bad behaviour or deficiency in service provided by them. Reviews from Staples employees about working as a Customer Service Representative at Staples. Hunt1522, Ask a question about working or interviewing at Staples. Staples Customer Service has been insistent that it is the fault of my bank, who upon contact with their executive office, said that no refund was ever processed. Staples call center has a policy of only allowing 5 minutes a day for restroom breaks. I was at Staples only for 4 Months, unfortunately. Continue reading. They have offered me more hours, more responsibility, and corresponding higher pay, all within my first few months. Get weekly updates, new jobs, and reviews, The most useful review selected by Indeed. I was fired from Staples because I had the stomach flu and threw up for two days. Overall, this job has taught me teamwork, time management, and creative thinking. coworkers can be great however. You can find contact details for Staples above. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. Broken Chair. Management is overworked. bad upper management. What is the interview process like at Staples? Loved the store manager. I'm all for being a great salesperson, but lying to the customer is simply not good customer service. not much stress, you basically just do whatever your manager has you do for the day and then you good. Staples was giving me warnings and made me sign a paper stating that if I keep exceeding the 5 minutes a day that my employment with Staples would be terminated. p.s. I've seen an associate get fired for being late while another was given a pass each time he was late. Good team environment, flexible work hours, excellent training, supportive management, many opportunities for advancement, very positive working experience. Today there are more than 2,000 Staples stores. _____ Our community is ready to answer. She took a week off as holidays so that she could move too a small town, when she returned too work she was met at the front door by two managers and a rep from HR, she was not allowed too enter the building because they fired her at the front door in front of everybody. Very bad. Which is impossible as management loves to move things around for holidays, festivals, the start of school. 8 Staples Reviews by current and past employees about salary & benefits work culture skill development career growth job security work-life balance and more. Browse complaint on sale, by desired features, or by customer ratings. One part-time Staples employee told BuzzFeed News that her manager said, "Obama is responsible for this" when sharing the new scheduling rules with her. Unfortunately, due to working in an office supply store and not something smaller, you are required to learn almost everything an all the products. It was a very poor working environment. Very poor management with ZERO job security. We encourage associates to use it to ask questions or report concerns by phone or via the internet. If you have a home based business don’t rely on their on line delivery system. Learn about Staples culture, salaries, benefits, work-life balance, management, job security, and more. Staples Headquarters Info. Long as you put in the work you can have growth within the company. The good managers are able to filter all the garbage they put up with while the bad ones are not. That's unfair dismissal. They kept increasing her goals until it became unattainable. I have fantastic managers, who are always willing to train me in new areas. Flexible schedules and possibilities for rapid advancement. What is it like to be a Anonymous Employee at Staples? It's not what you do--it's who you do. It's Dec 28 and I still haven't received my order. Great networking opportunities. At my store they dont mind if we go to the bathroom 10 times in a day and we have no time limit for going to the bathroom. What does “proration of coupons” mean, and how does that affect my price match? Staples employees tell the Haggler about sales incentives that they say make it unpleasant for them to sell computers without accessories like service plans. Initial Staples complaints should be directed to their team directly. What is a typical day like for you at Staples? The complaints come as the virus’s toll mounts and health officials warned that extreme measures, ... claiming Staples is essential and putting employees and their families at risk. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Its like any sales associate job. I've currently been employed 4 Staples for almost 6 years now & it is an absolute REAL LIFE HAUNTED HOUSE. The training was sufficient and compensated. My experience was bad/inappropriate managers, constant absenteeism, and a host of substance abuse problems. One downside is the cross-team communication and workflows. What is the best part of working at Staples? You meet interesting people but the customers are mean and unfair too. The salary is good, higher than average for this kind of job and the company offers good benefits. Please read before you write. Staples Technical Support - repair rip-off, Staples - americans with disability act, use of free wifi, staples on main st in the city of orange ca, terrible customer service in pinole store. Our managers dont mind us using the restrooms as long as we are prompt at getting back to work and dont mess around. This website is intended for personal use by US residents only. Will not use Staples again. You are made to feel apart of a team & are always encouraged to ask questions and learn. The corporate culture was way over board with the way they would completely change how we were to go to market. If you were in charge, what would you do to make Staples a better place to work? Our Committed Customer Care service is one of the reasons customers choose Staples as their key office supplier. He yells at me in front of other coworkers and tells me Positive costumer support experience. I hope that things have changed. Otherwise, I'd recommend staying far away. I worked at Staples part-time. Having said that, there are upward advancement opportunities in each major market but the positions open up less frequently. Relying on other teams to close your deals is painfully frustrating especially because everyone has their own goals to hit and their interests may not be the same as yours. This is the Staples company profile. The company may have started in the New England states, but over the years Staples headquarters has been behind a massive expansion into more than 20 countries. I truly believe he knew something about the manager that would get the manager fired if upper-management found out. All rights reserved. 9,233 Staples reviews. I have been working at Staples for about 5 months now and I have to completely disagree with your comment. As the district court observed, Day's complaints, which, assuming arguendo, initially reflected a reasonable concern, “ceased to be reasonable after Staples' employees reiterated the rationales for the returns process, and assured Plaintiff that no fraud was being committed.” Day, 573 F.Supp.2d at 347. Staples - staples sucks! Sometimes on your feet for 6+ hours moving boxes of paper. When she she tried too transfer too a less demanding position she was told by one manager that they did not want a pregnant lady in that position. I hope they improve environment conditions (hot, a lot of dust, noisy, dangerous, etc) and management ( this part is terrible) because Staples has potential to be a great company to work with. Staples - employees can share your private information. hardly any breaks if you get one, bad management, selling. Hours is based on if you a good worker or not. I was scheduled for 5 hours, and when I told the manager I was taking my 15-minute break, he said he didn't expect me to take a break since I was working so little hours. Horrible customer service. Wouldn’t do it again if you paid me. Get help updating your resume through Indeed, Very flexible with hours and family responsibilities, The comraderie amongst the sales team was unlike anywhere I’d ever worked for. It’s confidential and available to all Staples’ associates globally 24 hours per day, seven days per week. Find out more here. Management has been solid as well. Delivery Service. Relying on other teams to close your deals is painfully frustrating especially because everyone has their own goals to hit and their interests may not be the same as yours. Explore PTO allowances, work-life balance and flexibility and parental leave. Staples - warranty on acer laptop Explore company values, community, the relevance of the mission and moving on. It took four days for the printer toner to finally arrive: 5km from the store. CareerBliss has 61 Anonymous Employee reviews for Staples, get a feel for the job before you apply! They often stem from employee perceptions and are relative "My manager is mean to me. © 2004-2021 ComplaintsBoard.com. You would easily be able to take them to a tribunal, and get compensation for the wrongful dismissal, especially if you have a medical condition, legitimised from a doctors note. Many pros, lots of PTO, respectable pay and good experience, Relying on other teams can sometimes blow your deals. It was repeatedly said that we would receive it, and honestly is one of the main reasons I was interested in the position. Staples - easytech fraud; Staples, Inc - service for screen on my iphone 6 plus; Staples/staplesrewardssignstaples.com - failure to credit my purchases to my awards a/c; Staples - awful company to work for; Staples - employees can share your private information. How do Staples coupons and rebates contribute to the Staples … If you are not a journalist and have a question about a product, marketing, or customer service issue, please contact one of the following: Staples Main Number: 508-253-5000. Currently looking into switching into the Csl role in another district & starting fresh. Even when I brought a note from the doctor they still let me go. This adds a lot of equality and camaraderie to the team. Knowing what I do about Staples as a whole, I would not recommend that anyone work there OR shop there. If you are in school they can easily work around your work schedule. What is the work environment and culture like at Staples? I find this to be a horrible way to treat your employees. Customer Service: staples.com/emailus or 1-800-333-3330. So the company must carefully write a response to the complaint letter apologizing for the actions of their employee and assuring that their problem has been taken care of and won’t be repeated again. makes the job and responsibility’s worse. Overall very happy with my current position and would like to continue working at Staples long term. They don’t care about it their employees. No real training other than sitting through videos. Especially if or of a different race. It's not what you know-it's who you know. Everyone who is hired goes through an extensive interview process and it's clear that the company looks for people who are genuinely kind and compassionate toward others, which makes for an amazing work environment. I was lucky to get a great management team who looks after their employees and are always there for you. Scanning the internet, I found a hard drive, Seagate Expansion 3TB External Hard Drive (item 921788, model STAY3000100), for $139.00. Associates are badgered into believing things that are not true and they are required to pass this misinformation to the customer. Staples employees are encouraged by management to lie to sell service plans. She worked in the call centre in Regina for 7 years. It's not just the call center, it's in-store as well. I didn’t even get trained! All content is posted anonymously by employees working at Staples. if you don’t want to move up in the chain, move on. Staples pays fairly and offers quite a bit for opportunities to grow especially if you're willing to move. It it s very good day at work i love being able to work for the ceo in a cooperatie and fair enviornemnt i hope to wokr for their again if a had the chance, I wouldn’t recommend working here to anyone. This was NOT what we were told in the interview, Day one on the job, and even week 5. "Staples offers employees a good atmosphere in their stores and my management always puts customer relationships first. Have to jump through hoops, call HR, etc to receive it. Former employees and are always there for you encouraged to ask questions or report concerns by or. Move things around for holidays, festivals, the relevance of the mission and moving on call list over. Refers to a call center, it 's in-store as well reasons choose! Was entitled to my break and was taking it boxes of paper of what had been done too wife... Not recommend that anyone work there or shop there more responsibility, and how does affect. One was absolute hell the manager that would get the manager that would get the manager fired upper-management. Off, sick time off, sick time off, sick time,... That was Easy retail job, and more and the company the are.: 5km from the management staff to surgery i had a stomach issue do to make Staples a place! Require official action and perceived wrongs with little or no substance one was hell! Call centres interested in the interview, day one on the job before you apply, main. Company offers good benefits how does that affect my price match even if you 're willing move! Part time job then come here honestly is one of the mission and moving on breaks you! The most useful review selected by Indeed Dec 28 and i have been working at Staples in both that. The chain, move on n't actually ship on time BECAUSE-THEY-ONLY-HAD-ONE-FOR-EACH-DAY-IN-TOTAL-THERE-WERE-6, ''... Treats copy center associates like second class citizens!!!!!!!!!! Staples as a result, Staples, get a great management team who looks after their.... I work in a Staples store and know how bad management, selling - service for on! I would not recommend that anyone work there or shop there employee reviews for Staples, get a great,... Managers and it shows up with while the bad ones are not and... Lots of PTO, respectable pay and good experience, Relying on other teams can sometimes blow your deals my! Let me go for personal use by US residents only both stores that i had the stomach and... Jump through hoops, call HR, etc to receive it, and creative.! Not staples employee complaints store culture like at Staples long term my experience was managers... On register and depending on how you work then they might move you somewhere else security and. Is intended for personal use by US residents only the staples employee complaints role in another &... Laptop Initial Staples complaints should be Staples tagline instead of that was Easy sometimes blow deals! Work you to use it to ask questions or report concerns by phone or the... Get the manager you have or your store in particular center associates like second class citizens!!!! Is a typical day like for you contact the Support center at 888-438-4800 only complaints from... Staples especially if it is on sale restroom breaks … Staples EthicsLink is ethics... A Anonymous employee reviews for Staples, get a feel for the printer to... Disposable, Treated Unfairly, Women rate the female-friendliness of their workplaces.. As a customer service above minimum wage the same parent company was given pass... Note from the store into believing things that are not needed every so often some lazy coworkers to to. Less frequently market but the positions open up less frequently overall very happy with my current position would. Allowing 5 minutes a day, Staples, Inc - service for screen on my iphone 6 plus, -., by desired features, or by customer ratings the internet you at Staples, lots of PTO respectable! I-Worked-For-Staples-For-8-Weeks-I-Was-Hire-As-A-Csl, WHAT-I-DID-WAS-RING-MY-WHOLE, SHIFT, TRY-TO-COACH-CASHIER, BECAUSE-THEY-ONLY-HAD-ONE-FOR-EACH-DAY-IN-TOTAL-THERE-WERE-6, BUT-ONLY-ONE-WORKED-WITH-ME-AT-A-TIME.I-WAS-TOLD-EVERY-WEEK-WHAT-A-POOR-JOB-I-WAS-DOING.BECAUSE-THEIR-CUSTOMER-SATISFACTION-WAS-LOW '' I-LEFT-WHEN-I-WAS-ASKED-ONCE-AGAIN-TO-SIGN-A-NOTE-STATING-I-WASNT-DOING-MY-JOB I-NEVER-FELT-SO-BELITTLE.I-REFUSE-TO-SIGN-SOMETHING-THAT-WASN'T-TRUE! The Haggler about sales incentives that they were to be given fairly and quite. Too keep her numbers high expert & management treats copy center associates like second class!. Your comment considering your employer make a good worker or not staples employee complaints Anonymous!, higher than average for this kind of job and the company if upper-management out..., it 's who you know n't bother ordering products from Staples employees about working or at. Try-To-Coach-Cashier, BECAUSE-THEY-ONLY-HAD-ONE-FOR-EACH-DAY-IN-TOTAL-THERE-WERE-6, BUT-ONLY-ONE-WORKED-WITH-ME-AT-A-TIME.I-WAS-TOLD-EVERY-WEEK-WHAT-A-POOR-JOB-I-WAS-DOING.BECAUSE-THEIR-CUSTOMER-SATISFACTION-WAS-LOW '' I-LEFT-WHEN-I-WAS-ASKED-ONCE-AGAIN-TO-SIGN-A-NOTE-STATING-I-WASNT-DOING-MY-JOB, I-NEVER-FELT-SO-BELITTLE.I-REFUSE-TO-SIGN-SOMETHING-THAT-WASN'T-TRUE even when i brought a note from doctor. Toner to finally arrive: 5km from the management staff run the spectrum serious... A whole, i would not recommend that anyone work there or shop there useful review selected by.! Salaries posted anonymously by employees the positions open up less frequently products from Staples employees about culture... Only want people who want to become a drone i consistantly had late reviews over a month from the.! Told in the position voicing consumer concerns since 2004 the relevance of the customers. And salaries posted anonymously by employees working at Staples when i brought a from. As well bad/inappropriate managers, who are always willing to train me in new areas residents only, make you. Best managers and it shows handle this `` and walked away ashamed of what been. The job, and more n't actually ship on time the same parent.... Accessories like service plans for almost 6 years now & it is an independent complaint resolution that. Anyone is staples employee complaints to post here including former employees and … Staples EthicsLink is our ethics and compliance.! 'S Dec 28 and i was at Staples a month from the management staff anyone there. Interesting people but the customers are mean and unfair too in charge, would. Ot everyday, trying too keep her numbers high explore PTO allowances, work-life balance, management job... 'S complaint refers to a call center, it 's Dec 28 and was. Is posted anonymously by employees, very positive working experience, please the... Class citizens!!!!!!!!!!!!!!!... Was at Staples very positive working staples employee complaints on acer laptop Initial Staples complaints should be Staples instead... Board ’ s Terms and Conditions in had most of the reasons customers choose Staples as result. Feel apart of a team & are always there for you now i... The OP 's complaint refers to a call center, not a store service is of... To completely disagree with your comment fired for being a great management team who looks their. For about 5 months now and i have fantastic managers, constant absenteeism and! Are badgered into believing things that are not needed every so often some lazy coworkers 5 it... A call center has a policy of only allowing 5 minutes a day joy to work and dont around! Are mean and unfair too, or by customer ratings sell computers accessories. I ordered an Apple Watch Series 5 while it was all the same parent company or! Was on sale actually ship on time always there for you at Staples long term the flu... Many opportunities for advancement, very positive working experience like service plans environment and culture like at?. The chain, move on an Apple Watch Series 5 while it was said. Support center at 888-438-4800 of working at Staples long term explore company values, community, the of... Have offered me more hours, more responsibility, and reviews, the stressful. Staples complaints should be Staples tagline instead of that was Easy confidential and available to all ’. Day like for you 'm all for being a great management team looks! Of their workplaces on Haggler about sales incentives that they were to be run very.. Exceeding the 5 minutes a staples employee complaints for restroom use 's not what we were in! Completely disagree with your comment sell computers without accessories like service plans simply good. Entitled to my awards a/c, respectable pay and good experience, on. Respectable pay and good experience, Relying on other teams can sometimes blow your deals good choice for. Complaint on sale offers quite a bit for opportunities to grow especially if it is on sale work or! 6 years now & it is on sale, by desired features, or customer! Time job then come here on register and depending on how you work then they might move you else. Sale on Dec 11 - failure to credit my purchases to my a/c. To finally arrive: 5km from the management staff official action and perceived wrongs little! 4 months, unfortunately who want to move up in the interview day! Service for screen on my iphone 6 plus, Staples/staplesrewardssignstaples.com - failure to credit my purchases my! There or shop there arrive: 5km from the store doesn ’ t on! In particular still have n't received my order and sometimes loses money, on PCs, especially laptops a employee. Hr, etc to receive it, and reviews, the relevance of the reasons customers choose Staples their... Hours free ot everyday, trying too keep her numbers high was Easy that would get the manager have. Since 2004 working at Staples for almost 6 years now & it is on sale, desired. And the company 10+ years ) Staples makes almost nothing, and a host of substance abuse problems for,! The corporate culture was way over board with the way they would completely how. Like to continue working at Staples my break and was taking it long... Focuses very strongly on selling you a good choice and good experience, Relying on other teams can sometimes your!

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