Fix WD external hard drive not working/responding issue. Before updating your security settings, you’ll need to enter your password one more time before saving. WD Drive Utilities Mac. So the best way is to update its driver via the following two paths: Manually Download and Install WD Device Driver: Step 1. Further Reading: Sync Files for Backup. I suggest you to install the drivers supplied by the manufacturer any disc or USB which came along with the WD passport drive. The WD Discovery application, a collection of drive management tools such as WD Security, can be installed from your My Passport Ultra for Mac drive. You’ll find my article on how you format the WD Elements hard drive here. Yesterday I downloaded some kind of upgrade to the Catalina system already downloaded. Hello. In addition to … Configure the drive by downloading and installing the WD Drive Utilities software.Using WD Drive Utilities, you can also diagnose the problems that occur with the drive and fix it in no time. under Disk 1. I’m not one to waste time with computer stuff, I’m not going to mess around with it. I am running mac book pro 10.6.8 mac os x. just tried applications, utilities, disk utility, selected my my passport, and tried to erase (format disc for a mac) using mac os extended (journaled) but it won't work " volume erase failed " could not unmount disc. I have my whole life on that hard drive. Now move all your files back to the WD drive. I have the Passport Drive encrypted using the WD tools that came with it and it’s working fine, however, regardless of wether I select the “Enable Auto Unlock for user:” it never auto unlocks! It shows up when I plug it in, I put my password into the WD Drive Unlock, but then nothing happens. Plugged it back into my Mac, Time Machine doesn't recognize it, and the Mac only shows the WD Unlocker on the desktop instead of it being a separate HD or disc. WD external hard drive cannot be recognized with the light on in PC? WD Drive Utilities Mac. I’m having the same problem… It just won’t mount, despite being formatted for Mac. Users should download Acronis True Image for Western Digital to back up their drives.) Here I recommend you to change the file system of the WD hard drive from NTFS to FAT32 or exFAT, thus the WD hard drive is able to be used not only with Mac, but also with Windows. System Preferences might not accept a valid password in these circumstances: The password for your macOS user account is blank. When WD external hard drive, USB or other brands of storage devices are not working or not responding to any operations in your PC, don't worry. It has the WD Unlocker Software built in. I have a WD passport that won’t open! Method 3. 1. How to Fix Allow Apple Watch Unlock Mac Not Working Solution 1: Turn off Bluetooth. I try to unlock it again and it says its already unlocked. The WD SmartWare Icon appears on my desktop. Hello! System Preferences might not accept a valid password in these circumstances: The password for your macOS user account is blank. Check Run this program in Compatibility mode. If you have switched between Windows and Mac, no writable WD SmartWare partition found problem will also happen. Do not worry if your WD external hard drive suddenly stops working, fails to respond or cannot be recognized while the light is blinking. I hope they fix this because the drive (4TB My Passport, just draggin and dropping files, no MyCloud or whatever it’s called) now won’t mount under Mojave either! Dear Michael86, Update Device Driver to Make WD Drive Work, Detected. I tried hard disk on different laptop(not macbook). When I try to open DriverUnlock I get this message: Will the new entire WD upgrade work with Mojave system? This is a partition on the My Book drive that contains the software that will allow you to unlock the drive. I have a WD My Passport and this problem does not exist. I have looked but there is no tab or switch on the USB drive to unlock or disable the write protect. I am having the same problem. You can follow below-offered methods to get problems fixed right now: Method 1. When installing WD Backup, some of you complain that WD Backup will not install. Select About this Mac from the dropdown menu. I recently updated my Mac to OS Catalina, and I think that is the reason why. Question: Q: Reformat WD My Passport Ultra for Mac Not Working More Less. Besides, you may find that WD Backup won’t open or launch after installing this application. How To Make WD Passport Compatible With Mac And Windows. It was working before, now when I connect the cable to my laptop I get message "Safely Remove hardware and Eject Media" but the drive does not appear in explorer/my computer. Since the unlocker will not show up, the hard drive will remain unseen by the mac. When WD external hard drive, USB or other brands of storage devices are not working or not responding to any operations in your PC, don't worry. Question: Q: WD 2TB My Passport Ultra on mac pro not working. External Drives for Mac. I have done this and have now unlocked the drive. I am runing Windows 7 and connected to USB3.0 port. Follow effective solutions here to fix this issue and repair WD external hard drive to work again without losing any data. Still get a message “Device has not been encrypted.” Wrong, it has been. Hi Lagnaetti If you plug in a USB Thumb drive is it recognized on this computer? I just did this and my drive works again on Catalina! This solved the problem. The security app says that I have to unlock the drive to continue. Solution 1: Check Finder Preferences It didn’t work! WD Backup: makes backing up your personal files, photos, videos and music simple and easy WD Drive Utilities: allows you to keep your drive performing at its best, and includes sleep, health, RAID settings, and drive erase features WD Security: implements password protection and the 256-bit hardware data To double-check that your Mac supports Auto Unlock, follow these steps: Click the Apple logo in your Menu Bar. One can reformat the hard disk with the Erase option available in the WD Unlock Tool. Download VMware Workstation 12/14/15 or VMware Player 7/12/14/15. WD Passport won't unlock after Mac OS update! As much as I hate to say this, I’m glad it’s not just me. WD My Passport elements are not readable on Mac? I use macbook. However, it has stopped working in Windows 10. Contact the developer for more information.”. _____ Standard Disclaimer: There are links to non-Microsoft websites. Open this drive by double clicking on it and then double click "WD Drive Unlock". Reconnect WD Passport to Mac #2. WD passport external HD not recognized on windows 10 Hi Team, I have upgraded my Dell inspiron laptop OS from windows 7 to windows 10. Give Your WD My Passport External Drive a Name. Cedrick Collomb - Freeware - Unlocker is a very light software solution that helps rename, move or delete locked files with a single click and through a very simple yet efficient interface. Once I ran the latest OS update it stopped mounting. Maybe WD hasn’t been as thorough as it needed to be with the new Catalina system. If anyone figures this out please share! michael86. If you are bothered by WD Backup not working in Windows 10/8.1/7, just get the best alternative to WD Backup on your computer and make automatic files backups. 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