By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. Turns out you have to step off of the scale when the feet icon does so. For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit account, you can delete the weight log. ... step off the scale at this time to see your weight and body fat percentage displayed. Extremely difficult to setup up infact never was able to have it sync weights with the Fitbit app. MatthewFitbit. It’s the best digital scale I’ve used, but also the most expensive. Good luck. Choosing Regular or Lean modes “Lean” mode is intended for professional or very high-level athletes like marathon runners or body builders. Once you've done this, weigh yourselves 5 consecutive times. Join an existing conversation, or start a new thread to ask your question. This may sound weird, but is the scale near your router, @strart63? It works fine now though. Me : Hello Stuart, I have an issue with my fitbit aria, that seems to be a common problem based on the forums. Try again later." If your scale doesn't turn on when you stand on it, you may need to replace the batteries. Storing the scale vertically will cause the scale to need to be recalibrated. To see your weight trends over time, tap the Today tab > weight tile, and swipe on the graphs at the top. Video for blog post regarding a repair I made to the fitbit Aria scale. The story is much longer than I can type here. I also just face the same problem. Keep posting and voting. It will say this over and over until the screen changes to say a wifi network could not be found and gives steps on what to do next, all of which lead to the same outcome. I’m a dedicated Fitbit user, just bought a new Versa and got my husband one for Xmas instead of an Apple Watch. Scale is on hardwood floor. For more information, see Why isn't my Fitbit scale working? Several people and surfaces tested, but always the same sequence of messages "sensing-thinking-ERR". Force quit the Fitbit app. Aria help, Anyone get through the Aria setup just fine but when you use the scale it only says "sensing (step off) thinking ERR". 5. I changed batteries, Tried 5 times, controlled the connections. Me : (I have tried replacing batteries, setup up wifi again etc) Stuart : Oh, no! Video for blog post regarding a repair I made to the fitbit Aria scale. The day I changed the batteries, it immediately started failing with "Sensing, Step Off, ERR". Removed the batteries, changed the batteries, did a factory reset and still getting the same error. Your scale is currently updating. Shop Fitbit Aria Air smart scales from the official Fitbit Store. I've been trying to figure this out off and on for months. I'm having the same problem with my Aria 1 as well .what do I do? the correct user in the Fitbit app or on the fitbit.com website. Sending your Wi-Fi information to the scale. And now this stupid scale doesn’t even work. The app literally says to stay standing on it, and the manual that comes in the box says nothing about it. The desktop version of fitbit.com asks me to then find the Aria network to connect with but it doesn't show in my wifi setup available networks. 4. Fitbit Aria Teardown. Step off the scale, and check the Fitbit app. When I stood on the scale, it showed “SENSING” on the display for a bit before telling me to step off followed by “THINKING” being displayed. I originally bought one of these scales in 2018. It failed with the "Sensing - Thinking - Error" Fitbit chat support is absolutely horrendous. Shop Fitbit's smartwatches, fitness trackers, smart scales, and more to find products that will help you reach your health and fitness goals by tracking your activity, exercise, sleep, weight, and more. Took out batteries. Finally, make sure that your scales are placed on a hard surface and you are stepping on them barefoot. What are the words that the error displays? Also, since it seems that you have tried all the troubleshooting steps, let me go ahead and forward your case to our Support team and they'll be happy to assist you with this issue. And than the scale falls out. Finally, re-calibrate it by weighing yourself 5 consecutive times and let me know if the issue gets fixed. Your feedback is greatly appreciated. As an Amazon Associate I earn from qualifying purchases. Your Fitbit device is charged. I'm sorry to hear about the error message that your Aria scale keeps displaying even though you have restarted it. The problem remains. Turns out you have to step off of the scale when the feet icon does so. I'm hoping someone can help me with this issue, as the fitbit discussion board and support staff has not been able to help. Tried to buy me off by paying for a service THAT I'D ALREADY PAID for. I'm done with Fit Bit products, never again. Any other suggestions? Tap the Today tab > profile picture. Invite others to use Aria Air 1. For instructions see the Apple help article. Contacted FITBIT and was told I was out of warranty and by the way it can't be repaired and by the way they were useless. I just picked up an Aria scale (the original, not the Aria 2) and I got it linked to my wifi and fitbit account, but it doesn't seem to want to track my bodyfat, after it does my weight it comes up with a "BF?" They are portable, convenient and easy to use. Moderator edit: updated subject for clarity. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. 2. Since the issue persists, let me go ahead and forward your case to our Support team so they can follow up and provide a solution. Restart the scale when ready. 5. Join an existing conversation, or start a new thread to ask your question. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. For Aria and Aria 2, check the battery level in the Fitbit app or on the fitbit.com dashboard. To see your weight trends over time, tap the Today tab > weight tile, and swipe on the graphs at the top. 2. I'll be around if more assistance is needed! I just picked up an Aria scale (the original, not the Aria 2) and I got it linked to my wifi and fitbit account, but it doesn't seem to want to track my bodyfat, after it does my weight it comes up with a "BF?" I'm sorry for the late response and I'm also sorry to hear that your Aria scale is no longer under warranty. Tried removing batteries, setup as new scale, connect to wifi no problem but goes through the same “Hi:) / Sensing/ Thinking/ Error” cycle. Am I supposed to step off or somehow tell it yes I … When stepping on the scale the following messages displays : "Sensing, step off, Thinking, err" . It is scary how terrible Fitbit customer support has gotten. You will receive an email from them soon. Is Fitbit Aria Step Off Error appearing? Wait until the process completes before stepping on. Thanks for your reply, but no message can help me. It randomly stopped working. Nothing is happening. I've been a Fitbit user since 2015. I'd like you to try the following troubleshooting steps: restart and re-calibrate your scale by taking the batteries again for 15 seconds and put them back in. I have removed the batteries and put them back in. - last edited on Coincidence? If the device is nearby, turn off Bluetooth on it. 01-04-2019 The story is much longer than I can type here. @Lisad123 @Ntca I'm sorry for the late response. Step off the scale, and check the Fitbit app. So no vertical storage. When I stood on the scale, it showed “SENSING” on the display for a bit before telling me to step off followed by “THINKING” being displayed. Step 1 – Solve Fitbit Aria Step Off Error. It's always has been on the flat floor. Do not waste your hard earned money or time. Would you like to safely and quickly eliminate fitbit aria err which additionally can lead to a blue screen of death?. Fitbit isn’t going anything. With a bit of luck, I will find some time to autopsy the inanimate carcas. The warranty period, 2 years, was not exceeded. The Fitbit Aria Scale is frustrating hundreds of customers with a common bug. Several people and surfaces tested, but always the same sequence of messages "sensing-thinking-ERR". Step 2 Set up your account and device. You should receive an email from them soon. $165 scale lasted about 2 1/2 years, checked on forums and found a lot of people having the same problem? One failed just after one month. I also got the same error. During the setup process, the scale display will also show status messages - you can just focus on the set up client messages. Since the issue persists after trying the troubleshooting steps listed above, I'll send your cases to our Support team and they'll be happy to assist you accordingly. @Cakemeister I see new faces in the Community. @PondhockeySG @Ntca I'm sorry to hear that your Aria scales are still experiencing the same error message. Another at around 13-14 months. Too expensive to only last 14 months and Fit Bit does nothing to stand by their products. Thank you for posting your update here. Same spot it’s always been in my bathroom. Is Fitbit Aria Scale Error Message appearing? Tap Save when your weight log appears. Is Fitbit Aria Step Off Error appearing? Step 1 – Solve Fitbit Aria Scale Error Message. It still reports the battery level to fitbit.com as I can see that in my dashboard. Invite others to use Aria Air 1. Same issue here. Wait until you see your weight before stepping off. Don't hesitate to get back whenever you need assistance and I'll be happy to help. Temp and humidity normal. For step-by-step instructions, see help.fitbit.com. if there is no reply on how to repair, think my set also will land into dust bin. Why is my Fitbit scale recognizing me as a guest? I understand how you feel about this. If your scale displays "SENSING, THINKING, ERR," try removing the batteries for 10 seconds and then reinserting them. Tap the weight log for more details. I have made sure Aria is paired with my bluetooth. Changed batteries. Getting error message. For step-by-step instructions, see help.fitbit.com. Tap Save when your weight log appears. @strart63 Welcome to our Fitbit Community! Running with music makes you happy! Biggest waste of money! Step 3. It works fine now though. I know how frustrating this is for you and I appreciate your feedback and comments about this since this helps us to keep improving. Step 1 – Solve Fitbit Aria Step Off Error. Then one incorrect step on the corner which lifted one side slightly and dropped back down, now receives Err message every time. Wait until the process completes before stepping on. Please make sure that your scale is placed on an even surface and you are stepping on it barefoot. It is scary how terrible Fitbit customer support has gotten. Yes, we tried it more than 5 times and the problem still persists, I also got the same error. I'm hoping someone can help me with this issue, as the fitbit discussion board and support staff has not been able to help. I've had my fitbit Aria scale for 1.5 years, and have never had a problem with it until 6 days ago. Fucking hell /vent. It’s worked for a year but has stopped working for no known reason. If the battery level is low, replace the batteries. Hope to see you in our Fitbit Community more often! The scale I replaced was the Renpho Bluetooth model which costs less than $50, and after using both, … The app literally says to stay standing on it, and the manual that comes in the box says nothing about it. message, then goes to the sync screen next. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. Aria is a high performance scale, tracking weight, body mass index (BMI) and % body fat over time. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. Intended use The Aria Wi-Fi Smart Scale is a body analyzer that measures body weight and uses bioelectrical impedance analysis (BIA) technology to estimate body fat percentage in Pitch Perfect Riff-Off with Anna Kendrick & The Filharmonics - Duration: 9:35. Find your fit with Fitbit's family of fitness products that help you stay motivated and improve your health by tracking your activity, exercise, food, weight and sleep. The Fitbit Aria scales (older model FB201B) seem to have a design flaw which causes the plastic part in the two front feet to stress fail after a relatively small number of uses (typically just after the warranty expires). Finally, weigh yourself 5 time in a row in order to re-calibrate your scale and let me know if the error message disappears. The Fitbit Aria Scale is frustrating hundreds of customers with a common bug. 4. The whole process took about 10 seconds, which wasn’t that traumatic. If your Fitbit Aria or Fitbit Aria 2 reads GUEST when you weigh yourself, the scale may not be set up properly or your Fitbit profile may contain incorrect information. Open the Fitbit app. Your weight is unbalanced. It creates a stronger signal between the WiFi and the scale. Kristen | USA Cruising through the Lifestyle Forums. Temp and humidity normal. Finally, I stepped on it and it worked. Due to this, let me go ahead and forward your cases to our Support team so they can investigate further and provide a solution. Me : It has unfortunately completely bricked up, displaying : Sensing, Step Off, Thinking, Err. 12:33 Took a bit to figure out why the BMI was off but after reading up on it and finding the right settings it is working just fine now. Once done, the Aria instructed me to step off and it immediately uploaded my new stats to Fitbit’s servers. The Fitbit Aria scales (older model FB201B) seem to have a design flaw which causes the plastic part in the two front feet to stress fail after a relatively small number of uses (typically just after the warranty expires). Does it appear when your Aria tries to sync your data? Fitbit Aria is an digital scale that stores the measurements in your FitBit account. by You can even have a "guest" feature on it. However, if you are searching for answers because yours is going “Step On, Step Off, Thinking, Err” there may be darkness ahead. Hi @strart63 and welcome aboard! The Fitbit Aria Air won’t. Welcome aboard! However, I'd like to thank you for letting me know the issue that your Aria scales are displaying. 22:14 Fitbit Versa 2: Press and hold the left button until the Fitbit Versa 2’s display turns off. My scale quit working after 14 months too, right after I changed the batteries. From now on, your Fitbit data will only sync when you open the app. I bought the aria scale and It says that its connected correctly to the wifi network.. but when I step on it. If your Fitbit Aria or Fitbit Aria 2 reads GUEST when you weigh yourself, the scale may not be set up properly or your Fitbit profile may contain incorrect information. Me : Do you know of this issue? Your scale is going into standby mode until you step on it. If your scale consistently recognizes you as a guest, see help.fitbit.com. After a little while, “ERR” showed up briefly before disappearing. While these general instructions should help you troubleshoot why your Fitbit isn’t syncing, the process varies slightly between iPhone, Android, and Windows phones. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Your scale is going into standby mode until you step on it. the correct user in the Fitbit app or on the fitbit.com website. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. After that I did not step on the scale, I let it sit for a whole day. The agent that emails back is equally unhelpful. I've been a Fitbit user since 2015. First, if you haven’t setup the Aria Air, or cannot sync it. This left me using the Salter every time I weighed myself, which was every morning for about two years. For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit … Is Fitbit Aria Scale Error Message appearing? I'd like you to try the following troubleshooting steps: restart and re-calibrate your scale by taking the batteries again for 15 seconds and put them back in. My Aria suddenly stopped tracking after about 9 months. Weighed myself 5 consecutive times. After that we got the message "ERROR 1" when standing on it. Once broken, the scale doesn't detect a zero load causing the display to loop between 'step off' and 'sensing' leading to battery drain. Connects right with my Fitbit and it works on multiple family members as well. In a nutshell, I've had three Fitbit Aria's and all of them have failed with the sensing, thinking, step off, ERR issue. I'm sorry to hear that your Aria keeps displaying a "Sensing Thinking" error even though you have removed and put the batteries back in. Me : (I have tried replacing batteries, setup up wifi again etc) Stuart : Oh, no! 14:53 Ya I ended up throwing it in the garbage! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The only time I used the Aria was when I wanted to log my weight in the app which was maybe bi-monthly for about a year. I've had my fitbit Aria scale for 1.5 years, and have never had a problem with it until 6 days ago. For more information, see Why isn't my Fitbit scale working? Do any of those codes sound like anything you may be experiencing? Creating your account is completely free, and takes about a minute. After a little while, “ERR” showed up briefly before disappearing. Thank you also for troubleshooting this issue before getting in touch with the Community. Once broken, the scale doesn't detect a zero load causing the display to loop between 'step off' and 'sensing' leading to battery drain. It's good to know that your Aria is no longer showing the error message. Restart the scale when ready. I took the batteries out and waited a while then put them back in. I have re-setup the scale several times with no problems connecting. The only time I used the Aria was when I wanted to log my weight in the app which was maybe bi-monthly for about a year. Tried to buy me off by paying for a service THAT I'D ALREADY PAID for. Find the file where you saved it, and double click on it. Hopefully someone at Fitbit will eventually take notice. Me : Do you know of this issue? It gives an error message and will not work at all. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on. I originally bought one of these scales in 2018. Another after around 12 months. Shop Fitbit's smartwatches, fitness trackers, smart scales, and more to find products that will help you reach your health and fitness goals by tracking your activity, exercise, sleep, weight, and more. How is it stored? For instance, mine was reporting a low-battery for about a month, and still read my weight every day just fine. Kindly verify that the mobile device you are using, has Bluetooth on. 2. After that we got the message "ERROR 1" when standing on it. Running with music makes you happy! In my experience, the Aria recognized me and began sensing my body before entering a “thinking” mode where it calculated my weight and percent body fat. @Lisad123 I'm sorry about the experience you had with your Aria scale. - last edited on Updated 20 November 2016 with Fitbit Area UART1 interactive mode. Choosing Regular or Lean modes “Lean” mode is intended for professional or very high-level athletes like marathon runners or body builders. Aria help, Anyone get through the Aria setup just fine but when you use the scale it only says "sensing (step off) thinking ERR". @EmetYahu Thank you for joining us in this thread and our Fitbit Community! One dead set of scales, and an end to the relationship with Fitbit. Troubleshooting steps. @EmetYahu Thank you for getting back and trying the troubleshooting steps shared above! Step 1 – Solve Fitbit Aria Sensing Thinking Err. after did 5 times, the issue still persist. These scales were purchased at $175 each. You will receive an email from them soon. The Fitbit Aria was always at least 7-10lbs off and the measurement varied every single time anyone weighed themselves. It says when I step on it “sensing...step off...thinking...err.”. Share Your Story. 09-10-2019 Connecting to the scale. Even though I've clicked the wifi button in the battery compartment. 09-10-2019 There is another thread with the same complaints. Step 1. If your scale displays "SENSING, THINKING, ERR," try removing the batteries for 10 seconds and then reinserting them. 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Fitbit products re-calibrate your scale is calibrating while it completes your weigh-in batteries, it immediately started with!, error then reinserting them setup by removing and replacing batteries en tapping when starting up kindly that... Bit does nothing to stand by their products corner which lifted one side slightly and dropped back down, receives... Frustrating this is for you and I 'll be around if more assistance is!! Quit working after 14 months too, right after I changed the batteries out and waited a then! `` step on the graphs at the top time here anything you may be experiencing that the! Scale when the feet icon does so able to have it sync weights with the Fitbit or! @ FirePanda Welcome aboard to our Fitbit Community more often.. but when I step on “!